Who can purchase from Oz Cig Australia?
Tobacco products are strictly for customers 18 years and over. Ozcig uses an age-verification system to help prevent purchases by anyone under 18.
Is age verification required?
Yes. Customers must pass our age-verification process where required before an order can be processed or supplied.
Our website operates subject to applicable Australian Commonwealth, state and territory tobacco laws. Certain jurisdictions may restrict or prohibit online tobacco purchases.
Are your products compliant with Australian requirements?
We supply genuine Australian-market tobacco products intended to comply with applicable Australian requirements, including mandatory standardised/plain packaging and health-warning requirements.
How do I place an order?
Simply select your products, complete checkout and place your order. After placing your order, our payment instructions and your unique order number will be provided to you.
What payment methods do you accept?
We currently accept bank transfer and PayID.
Please use your full name and unique order number as the payment reference.
Orders are dispatched once payment has been received and confirmed.
For faster processing, you may send confirmation of your payment to our support team after completing the transfer.
Why don’t you accept credit cards or PayPal?
Our current payment options are limited to bank transfer and PayID. We do not currently offer credit-card or PayPal payments.
Do you ship across Australia?
We deliver to eligible residential and business addresses across Australian states and territories, subject to applicable laws and delivery restrictions.
We also deliver to:
We do not offer international shipping.
When will my order be dispatched?
Orders placed before 1:00 pm Monday–Friday are generally dispatched the same business day, provided payment has been received and any required verification has been completed.
Orders placed after 1:00 pm, on weekends or public holidays will generally be processed on the next business day.
How long does delivery take?
Standard Delivery: approximately 4–9 business days
Express Delivery: approximately 1–4 business days
These are estimates only. Delivery may take longer, particularly for regional and rural locations or during periods of high Australia Post demand.
How do I track my order?
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a tracking link.
You can also view your order and tracking information through your Ozcig account.
Please allow up to 24 hours for tracking information to appear or update.
What happens if I’m not home?
If your parcel does not require a signature, Australia Post may leave it in a safe place where available.
If a signature is required and nobody is available, the parcel may be taken to the appropriate Australia Post location for collection. Australia Post will provide collection information.
Please use your tracking information to check the current status and location of your parcel.
How do I create an Ozcig account?
Select My Account and register using your personal details, including your name and email address.
Why should I create an account?
An Ozcig account allows you to:
How do I view my previous orders?
Log in to My Account to view your order history, including order status and tracking information where available.
You can also use the Re-Order option where available.
How do I change my delivery address?
Log in to your account, select My Details, update your address and click Update Address.
Please carefully check your delivery details before placing an order. Ozcig cannot guarantee changes after an order has been dispatched.
I forgot my password. What should I do?
Go to My Account, select Forgot Your Password?, enter your registered email address and follow the instructions sent to your email.
Order Changes & Cancellations
Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or modify an order.
If your order has not yet been dispatched, we will try to accommodate your request.
Once an order has been dispatched, we generally cannot modify or cancel it.
What if I receive the wrong or damaged item?
Please contact us as soon as possible with your order number and details of the issue.
If an item is incorrect, damaged, defective or otherwise fails to meet an applicable consumer guarantee, we will assess the issue and provide the appropriate remedy required under the Australian Consumer Law.
Depending on the circumstances, this may include a replacement, repair or refund.
Can I return an item because I changed my mind?
The Australian Consumer Law does not generally require a business to provide a refund simply because a customer has changed their mind.
However, this does not affect your rights under the Australian Consumer Law where a product has a problem or does not meet a consumer guarantee.
Can I return a used product?
Returns may be subject to product-specific requirements and applicable law. Please contact our support team before returning any product.
Nothing in our returns policy is intended to exclude, restrict or modify rights that cannot legally be excluded under the Australian Consumer Law.
What if a product is out of stock?
If a product is unavailable, you can use the restock notification option on the product page where available.
Enter your email address and we’ll notify you when the product becomes available again.
Why has the price of a product changed?
Prices may change due to supplier pricing, taxation, market conditions, availability and other costs.
We aim to keep our pricing as competitive as possible, but prices and availability may change without notice.
Is the Ozcig website secure?
Yes. Ozcig uses SSL/TLS encryption to help protect information transmitted between your device and our website.
Payments are processed through our available payment channels using appropriate security measures.
For your security, never send passwords, banking credentials or other sensitive information through social media or unsolicited messages.
Does Ozcig advertise or promote smoking?
Ozcig operates subject to Australian tobacco advertising and promotion laws and does not intend to encourage smoking or tobacco use.
Want help quitting smoking?
If you would like support to quit smoking, contact Quitline on 13 7848 (13 QUIT).
You can also visit quit.org.au for information and support.
Need Help?
If you have an urgent question about your order, payment, delivery or account, please contact our Customer Support Team through the Ozcig Contact Page.
We are happy to assist.
Important: Ozcig operates subject to applicable Australian Commonwealth, state and territory laws. Where legislation imposes restrictions on the sale or delivery of tobacco products, those requirements take precedence over the information provided on this website.
